FREE local shipping on all orders over SGD$100!

F.A.Q.

Frequently Asked Questions
What currency are the prices?

All listed prices are as per Singapore Dollars currently.

We will have multi-currency coming soon.

For currency exchange, you may refer to www.xe.com

How to purchase online?

What are the options for local (Singapore) pickup or shipping?
Local Pickup
  • FREE pickup is available at our main retail outlet: 315 Outram Road, Tan Boon Liat Building #09-01, Singapore 169074 (Mon-Fri 9am-5pm)
Local Shipping
  • FREE door-to-door delivery for orders above $100
  • Door-to-door delivery $8 per location (minimum 2 days advance notice)
  • Urgent door-to-door delivery $15 per location (we will be in contact within 2 hours from receiving your order)
What are the options for international shipping (below 2kg)?
  • We use Singapore Post Airmail for international shipping orders below 2kg.
  • International shipping are based on the total weight of your order.
  • The shipping calculator is available on the cart page.
  • Online tracking is available for international parcels. We will email you the url and the tracking number for your parcel once we have processed your order.
Shipping Charges
AIRMAIL RATES
Destination Small Packets
Weight Step Up To
(max weight: 2kg)		 Postage Rate

(includes online tracking)
Zone 1
Malaysia & Brunei		 100g $5.00
250g $6.40
500g $7.70
Per additional 100g $1.10
Zone 2
Countries in Asia & the Pacific (except Australia, Japan & New Zealand)		 100g $5.70
250g $9.30
500g $14.50
Per additional 100g $2.50
Zone 3
Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East.		 100g $7.20
250g $12.35
500g $19.50
Per additional 100g $3.50
Delivery Time Guide
Country Of Destination (Major Cities/ Office of Mail Exchange)* Estimated Delivery Time**
For Major Cities
(Working Days)
Ordinary Mail – Air
Australia (Sydney, Melbourne, Perth) 4 – 6
Brunei Darussalam (Bandar Seri Begawan) 4 – 6
Canada (Vancouver) 6 – 9
China, People’s Republic of (Beijing, Guangzhou, Shanghai) 6 – 8
France (Paris) 5 – 7
Germany (Frankfurt) 5 – 7
Hong Kong (Hong Kong) 3 – 5
India (Chennai, Mumbai, Kokata) 5 – 8
Indonesia (Jakarta, Batam) 5 – 8
Italy (Rome) 7 – 9
Japan (Tokyo, Osaka) 3 – 5
Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu) 4 – 6
Netherlands (Amsterdam) 4 – 6
New Zealand (Auckland) 4 – 6
Philippines (Manila) 6 – 8
South Africa (Johannesburg) 5 – 7
Sweden (Stockholm) 4 – 6
Switzerland (Zurich) 4 – 6
Taiwan (Taipei) 4 – 6
Thailand (Bangkok) 4 – 6
United Arab Emirates (Dubai) 5 – 8
United Kingdom (London) 4 – 6
United States of America (San Francisco, New York, Honolulu) 6 – 8
Vietnam (Ho Chi Minh) 5 – 8
Other Destinations in Asia and Territories in the Pacific 5 – 10
Other Destinations in the Middle East, Africa, Europe and America 6 – 12
What are the options for international shipping (above 2kg)?
  • We use Speedpost Standard for international shipping orders above 2kg – max. 30kg.
  • International shipping are based on the total weight of your order.
  • The shipping calculator is available on the cart page.
  • Online tracking is available for international parcels. We will email you the url and the tracking number for your parcel once we have processed your order.
Shipping Charges
Country Weight (KG) Price
Zone A
Malaysia		 Up to 5kg $43
Up to 10kg $60
Up to 15kg $72
Up to 20kg $84
Up to 30kg $108
Zone B
Rest of Southeast Asia, Hong Kong, Taiwan, Macau		 Up to 5kg $59
Up to 10kg $89
Up to 15kg $112
Up to 20kg $132
Up to 30kg $168
   Zone C
   Rest of Asia, Australia, New Zealand		 Up to 5kg $97
Up to 10kg $155
Up to 15kg $203
Up to 20kg $239
Up to 30kg $290
Zone D
Europe, USA, Canada, Mexico		 Up to 5kg $116
Up to 10kg $183
Up to 15kg $249
Up to 20kg $309
Up to 30kg $394
Zone E
Rest of the world		 Up to 5kg $157
Up to 10kg $279
Up to 15kg $401
Up to 20kg $523
Up to 30kg $767
Delivery Time Guide
Zone Countries Delivery Time
(Estimated working days)		 Max. Weight (KG) Max. Dimension (M)
A Malaysia 6 – 8 30 3
B Hong Kong 5 – 7 30 3
B Indonesia 9 – 15 30 3
B Macao 7 – 12 30 3
B Mongolia 11 – 19 20 2
B Philippines 9 – 15 30 3
B Taiwan 6 – 8 30 3
B Thailand 6 – 8 30 3
B Viet Nam 7 – 22 30 3
C Australia 6 – 10 20 2
C Bangladesh 10 – 17 10 2
C Bhutan 10 – 14 20 3
C Cambodia 10 – 20 20 2
C China (People’s Rep) 7 – 12 30 3
C India 8 – 24 20 2
C Japan 5 – 7 30 3
C Lao (People Dem Rep) 13 – 15 20 3
C Maldives 7 – 12 30 3
C Myanmar 7 – 14 10 2
C Nepal 11 – 18 20 2
C New Zealand 7 – 14 30 3
C North Korea (Dem People’s Rep) 7 – 12 10 2
C Pakistan 12 – 25 30 3
C South Korea (Rep) 6 – 8 30 2
C Sri Lanka 7 – 12 30 3
C Timor-Leste (Dem Rep) – – –
D Austria 7 – 19 20 3
D Belarus 11 – 16 10 2
D Belgium 10 – 14 30 3
D Bulgaria 10 – 16 20 2
D Canada 7 – 13 30 3
D Cyprus 7 – 14 30 3
D Denmark 10 – 14 30 3
D Finland 10 – 14 30 3
D France 7 – 10 30 3
D Germany 8 – 22 30 3
D Greece 10 – 17 10 2
D Guernsey – – –
D Hungary 10 – 14 20 3
D Iceland 12 – 16 30 3
D Ireland 10 – 14 30 3
D Italy 7 – 12 20 2
D Jersey Island – – –
D Luxembourg 7 – 14 10 2
D Mexico 14 – 24 10 2
D Netherlands 8 – 16 30 3
D Norway 10 – 14 30 3
D Poland 9 – 14 20 3
D Portugal 10 – 14 30 3
D Romania 8 – 14 20 3
D San Marino – – –
D Slovenia 10 – 15 10 2
D Spain 10 – 14 10 2
D Sweden 13 – 18 20 3
D Switzerland 7 – 14 30 3
D Ukraine 13 – 21 10 2
D United Kingdom 7 – 10 30 2
D United States of America 10 – 14 30 2
E Afghanistan 11 – 16 10 2
E Albania 12 – 14 20 3
E Algeria 11 – 15 10 2
E American Samoa 12 – 14 10 2
E Andorra – – –
E Angola 12 – 14 10 2
E Anguilla 12 – 14 10 2
E Antigua and Barbuda 12 – 14 10 2
E Argentina 14 – 22 10 2
E Armenia 12 – 14 10 2
E Aruba 12 – 14 10 2
E Azerbaijan 13 – 24 10 2
E Bahamas 11 – 17 10 2
E Bahrain 11 – 14 20 2
E Barbados 13 – 16 10 2
E Belize 12 – 16 10 2
E Benin 12 – 14 10 2
E Bermuda 13 – 16 10 2
E Bolivia 13 – 16 10 2
E Bosnia Herzegovina 12 – 14 10 2
E Botswana 12 – 14 10 2
E Brazil 10 – 16 30 3
E Burkina Faso 12 – 14 10 2
E Burundi 12 – 15 20 3
E Cameroon 12 – 14 10 3
E Canary Islands – – –
E Cape Verde 12 – 14 10 2
E Cayman Islands 11 – 17 10 2
E Central African Republic 12 – 14 10 2
E Chad 12 – 14 10 2
E Chile 8 – 23 20 2
E Colombia 14 – 25 20 3
E Comoros 12 – 14 10 2
E Congo 12 – 14 10 2
E Cook Islands 12 – 14 10 2
E Costa Rica 13 – 16 10 2
E Côte d’lvoire 15 – 17 10 2
E Croatia 8 – 14 10 2
E Cuba 13 – 16 10 2
E Curacao 13 – 16 10 2
E Czech Republic 10 – 14 10 2
E Democratic Republic of Congo 18 – 25 10 2
E Djibouti 12 – 14 10 2
E Dominica 13 – 16 10 2
E Dominican Republic 13 – 16 10 2
E Ecuador 10 – 17 10 2
E Egypt 13 – 23 30 3
E El Salvador 13 – 16 10 2
E Equatorial Guinea 12 – 14 10 2
E Eritrea 12 – 14 10 2
E Estonia 11 – 15 20 3
E Ethiopia 16 – 18 30 3
E Falkland Islands 18 – 25 10 2
E Faroe Islands 13 – 15 20 2
E Fiji 10 – 14 30 2
E French Guiana 13 – 16 10 2
E French Polynesia 11 – 14 10 2
E Gabon 12 – 14 10 2
E Gambia 12 – 14 10 2
E Georgia 12 – 14 10 2
E Ghana 11 – 16 10 2
E Gibraltar 12 – 14 20 3
E Greenland 13 – 15 30 2
E Grenada 12 – 17 10 2
E Guadeloupe 14 – 17 10 2
E Guam 12 – 14 10 2
E Guatemala 13 – 16 10 2
E Guinea 12 – 14 10 2
E Guinea-Bissau 12 – 14 10 2
E Guyana 13 – 16 10 2
E Haiti 13 – 16 10 2
E Honduras 13 – 16 10 2
E Iran (the Islamic Republic of) 12 – 22 10 2
E Israel 9 – 17 20 3
E Jamaica 13 – 16 10 2
E Jordan 10 – 14 30 3
E Kazakhstan 12 – 15 10 2
E Kenya 11 – 18 30 2
E Kiribati 12 – 14 10 2
E Kuwait 11 – 20 10 2
E Kyrgyzstan 12 – 14 10 2
E Latvia 12 – 16 10 2
E Lebanon 12 – 19 10 2
E Lesotho 12 – 14 10 2
E Liberia 12 – 14 10 2
E Libya 12 – 14 10 2
E Liechtenstein 12 – 14 30 3
E Lithuania 10 – 18 10 2
E Macedonia 13 – 14 10 2
E Madagascar 12 – 14 10 2
E Malawi 12 – 18 10 2
E Mali 12 – 15 10 2
E Malta 11 – 15 10 2
E Mariana Islands 18 – 25 10 2
E Marshall Islands 13 – 14 10 2
E Martinique 13 – 15 10 2
E Mauritania 12 – 14 10 2
E Mauritius 8 – 15 20 2
E Mayotte 18 – 25 30 2
E Micronesia 12 – 14 10 2
E Moldova 12 – 14 10 2
E Monaco – – –
E Montenegro 13 – 15 10 2
E Montserrat 13 – 15 10 2
E Morocco 10 – 17 10 2
E Mozambique 12 – 14 10 2
E Namibia 11 – 15 10 2
E Nauru 12 – 14 10 2
E New Caledonia 11 – 16 10 2
E Nicaragua 13 – 15 10 2
E Niger 12 – 14 30 3
E Nigeria 9 – 14 10 2
E Niue 12 – 14 10 2
E Norfolk Island – – –
E Oman 10 – 14 20 3
E Palau – – –
E Panama 13 – 16 10 3
E Papua New Guinea 11 – 17 10 2
E Paraguay 13 – 16 10 2
E Pitcairn Islands 18 – 25 10 2
E Peru 11 – 18 10 2
E Puerto Rico 13 – 16 10 2
E Qatar 12 – 17 30 3
E Reunion 12 – 14 10 2
E Russian Federation 16 – 23 10 2
E Rwanda 12 – 14 10 2
E Saint Helena 18 – 25 10 2
E Saint Eustatius – – –
E Saint Kitts and Nevis 13 – 16 10 2
E Saint Lucia 13 – 16 10 2
E Saint Pierre and Miquelon 18 – 25 10 2
E Saint Vincent and Grenadines 13 – 16 10 2
E Samoa 12 – 14 10 2
E Sao Tome and Principe 12 – 14 10 2
E Saudi Arabia 10 – 14 30 2
E Senegal 11 – 14 10 2
E Serbia (Rep) 11 – 18 10 2
E Seychelles 12 – 20 10 2
E Sierra Leone 12 – 14 20 2
E Sint Maarten 13 – 16 10 2
E Slovakia 10 – 15 10 2
E Solomon Islands 12 – 15 10 2
E Somalia – – –
E South Africa 12 – 22 30 3
E Sudan 10 – 14 20 3
E Suriname 13 – 15 10 2
E Swaziland 12 – 14 10 2
E Syrian Arab Republic – – –
E Tajikistan 12 – 14 10 2
E Tanzania (United Rep) 12 – 14 20 2
E Togo 12 – 14 20 3
E Tokelau 18 – 25 10 2
E Tonga 12 – 14 10 2
E Tortola (British Virgin Islands) 13 – 16 10 2
E Trinidad and Tobago 11 – 19 10 2
E Tristan da Cunha 18 – 25 10 2
E Tunisia 12 – 14 10 2
E Turkey 13 – 22 10 2
E Turkmenistan 12 – 14 10 2
E Turks and Caicos Islands 13 – 15 10 2
E Tuvalu 12 – 14 10 2
E UAE (United Arab Emirates) 7 – 11 30 3
E Uganda 11 – 15 10 2
E Uruguay 13 – 16 10 2
E Uzbekistan 12 – 14 10 2
E Vanuatu 12 – 14 10 2
E Vatican 18 – 25 10 2
E Venezuela 13 – 16 10 2
E Virgin Islands (USA) 13 – 16 10 2
E Yemen 11 – 16 30 3
E Zambia 12 – 14 30 3
E Zimbabwe 12 – 16 10 2
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