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F.A.Q.

Frequently Asked Questions

What currency are the prices?

All listed prices are as per Singapore Dollars currently.

We will have multi-currency coming soon.

For currency exchange, you may refer to www.xe.com

How to purchase online?

What are the options for local (Singapore) pickup or shipping?

Local Pickup

FREE pickup is available at our main retail outlet: 315 Outram Road, Tan Boon Liat Building #09-01, Singapore 169074 (Mon-Fri 9am-5pm)

Local Shipping

FREE door-to-door delivery for orders above $100
Door-to-door delivery $8 per location (minimum 2 days advance notice)
Urgent door-to-door delivery $15 per location (we will be in contact within 2 hours from receiving your order)

What are the options for international shipping (below 2kg)?

We use Singapore Post Airmail for international shipping orders below 2kg.
International shipping are based on the total weight of your order.
The shipping calculator is available on the cart page.
Online tracking is available for international parcels. We will email you the url and the tracking number for your parcel once we have processed your order.

Shipping Charges

AIRMAIL RATES
Destination	Small Packets
Destination	Weight Step Up To (max weight: 2kg)	Postage Rate (includes online tracking)
Zone 1 Malaysia & Brunei	100g	$5.00
	250g	$6.40
	500g	$7.70
	Per additional 100g	$1.10
Zone 2 Countries in Asia & the Pacific (except Australia, Japan & New Zealand)	100g	$5.70
	250g	$9.30
	500g	$14.50
	Per additional 100g	$2.50
Zone 3 Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East.	100g	$7.20
	250g	$12.35
	500g	$19.50
	Per additional 100g	$3.50

Delivery Time Guide

Country Of Destination (Major Cities/ Office of Mail Exchange)*	Estimated Delivery Time** For Major Cities (Working Days)
	Ordinary Mail – Air
Australia (Sydney, Melbourne, Perth)	4 – 6
Brunei Darussalam (Bandar Seri Begawan)	4 – 6
Canada (Vancouver)	6 – 9
China, People’s Republic of (Beijing, Guangzhou, Shanghai)	6 – 8
France (Paris)	5 – 7
Germany (Frankfurt)	5 – 7
Hong Kong (Hong Kong)	3 – 5
India (Chennai, Mumbai, Kokata)	5 – 8
Indonesia (Jakarta, Batam)	5 – 8
Italy (Rome)	7 – 9
Japan (Tokyo, Osaka)	3 – 5
Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu)	4 – 6
Netherlands (Amsterdam)	4 – 6
New Zealand (Auckland)	4 – 6
Philippines (Manila)	6 – 8
South Africa (Johannesburg)	5 – 7
Sweden (Stockholm)	4 – 6
Switzerland (Zurich)	4 – 6
Taiwan (Taipei)	4 – 6
Thailand (Bangkok)	4 – 6
United Arab Emirates (Dubai)	5 – 8
United Kingdom (London)	4 – 6
United States of America (San Francisco, New York, Honolulu)	6 – 8
Vietnam (Ho Chi Minh)	5 – 8
Other Destinations in Asia and Territories in the Pacific	5 – 10
Other Destinations in the Middle East, Africa, Europe and America	6 – 12

What are the options for international shipping (above 2kg)?

We use Speedpost Standard for international shipping orders above 2kg – max. 30kg.
International shipping are based on the total weight of your order.
The shipping calculator is available on the cart page.
Online tracking is available for international parcels. We will email you the url and the tracking number for your parcel once we have processed your order.

Shipping Charges

Country	Weight (KG)	Price
Zone A Malaysia	Up to 5kg	$43
	Up to 10kg	$60
	Up to 15kg	$72
	Up to 20kg	$84
	Up to 30kg	$108
Zone B Rest of Southeast Asia, Hong Kong, Taiwan, Macau	Up to 5kg	$59
	Up to 10kg	$89
	Up to 15kg	$112
	Up to 20kg	$132
	Up to 30kg	$168
Zone C Rest of Asia, Australia, New Zealand	Up to 5kg	$97
	Up to 10kg	$155
	Up to 15kg	$203
	Up to 20kg	$239
	Up to 30kg	$290
Zone D Europe, USA, Canada, Mexico	Up to 5kg	$116
	Up to 10kg	$183
	Up to 15kg	$249
	Up to 20kg	$309
	Up to 30kg	$394
Zone E Rest of the world	Up to 5kg	$157
	Up to 10kg	$279
	Up to 15kg	$401
	Up to 20kg	$523
	Up to 30kg	$767

Delivery Time Guide

Zone	Countries	Delivery Time (Estimated working days)	Max. Weight (KG)	Max. Dimension (M)
A	Malaysia	6 – 8	30	3
B	Hong Kong	5 – 7	30	3
B	Indonesia	9 – 15	30	3
B	Macao	7 – 12	30	3
B	Mongolia	11 – 19	20	2
B	Philippines	9 – 15	30	3
B	Taiwan	6 – 8	30	3
B	Thailand	6 – 8	30	3
B	Viet Nam	7 – 22	30	3
C	Australia	6 – 10	20	2
C	Bangladesh	10 – 17	10	2
C	Bhutan	10 – 14	20	3
C	Cambodia	10 – 20	20	2
C	China (People’s Rep)	7 – 12	30	3
C	India	8 – 24	20	2
C	Japan	5 – 7	30	3
C	Lao (People Dem Rep)	13 – 15	20	3
C	Maldives	7 – 12	30	3
C	Myanmar	7 – 14	10	2
C	Nepal	11 – 18	20	2
C	New Zealand	7 – 14	30	3
C	North Korea (Dem People’s Rep)	7 – 12	10	2
C	Pakistan	12 – 25	30	3
C	South Korea (Rep)	6 – 8	30	2
C	Sri Lanka	7 – 12	30	3
C	Timor-Leste (Dem Rep)	–	–	–
D	Austria	7 – 19	20	3
D	Belarus	11 – 16	10	2
D	Belgium	10 – 14	30	3
D	Bulgaria	10 – 16	20	2
D	Canada	7 – 13	30	3
D	Cyprus	7 – 14	30	3
D	Denmark	10 – 14	30	3
D	Finland	10 – 14	30	3
D	France	7 – 10	30	3
D	Germany	8 – 22	30	3
D	Greece	10 – 17	10	2
D	Guernsey	–	–	–
D	Hungary	10 – 14	20	3
D	Iceland	12 – 16	30	3
D	Ireland	10 – 14	30	3
D	Italy	7 – 12	20	2
D	Jersey Island	–	–	–
D	Luxembourg	7 – 14	10	2
D	Mexico	14 – 24	10	2
D	Netherlands	8 – 16	30	3
D	Norway	10 – 14	30	3
D	Poland	9 – 14	20	3
D	Portugal	10 – 14	30	3
D	Romania	8 – 14	20	3
D	San Marino	–	–	–
D	Slovenia	10 – 15	10	2
D	Spain	10 – 14	10	2
D	Sweden	13 – 18	20	3
D	Switzerland	7 – 14	30	3
D	Ukraine	13 – 21	10	2
D	United Kingdom	7 – 10	30	2
D	United States of America	10 – 14	30	2
E	Afghanistan	11 – 16	10	2
E	Albania	12 – 14	20	3
E	Algeria	11 – 15	10	2
E	American Samoa	12 – 14	10	2
E	Andorra	–	–	–
E	Angola	12 – 14	10	2
E	Anguilla	12 – 14	10	2
E	Antigua and Barbuda	12 – 14	10	2
E	Argentina	14 – 22	10	2
E	Armenia	12 – 14	10	2
E	Aruba	12 – 14	10	2
E	Azerbaijan	13 – 24	10	2
E	Bahamas	11 – 17	10	2
E	Bahrain	11 – 14	20	2
E	Barbados	13 – 16	10	2
E	Belize	12 – 16	10	2
E	Benin	12 – 14	10	2
E	Bermuda	13 – 16	10	2
E	Bolivia	13 – 16	10	2
E	Bosnia Herzegovina	12 – 14	10	2
E	Botswana	12 – 14	10	2
E	Brazil	10 – 16	30	3
E	Burkina Faso	12 – 14	10	2
E	Burundi	12 – 15	20	3
E	Cameroon	12 – 14	10	3
E	Canary Islands	–	–	–
E	Cape Verde	12 – 14	10	2
E	Cayman Islands	11 – 17	10	2
E	Central African Republic	12 – 14	10	2
E	Chad	12 – 14	10	2
E	Chile	8 – 23	20	2
E	Colombia	14 – 25	20	3
E	Comoros	12 – 14	10	2
E	Congo	12 – 14	10	2
E	Cook Islands	12 – 14	10	2
E	Costa Rica	13 – 16	10	2
E	Côte d’lvoire	15 – 17	10	2
E	Croatia	8 – 14	10	2
E	Cuba	13 – 16	10	2
E	Curacao	13 – 16	10	2
E	Czech Republic	10 – 14	10	2
E	Democratic Republic of Congo	18 – 25	10	2
E	Djibouti	12 – 14	10	2
E	Dominica	13 – 16	10	2
E	Dominican Republic	13 – 16	10	2
E	Ecuador	10 – 17	10	2
E	Egypt	13 – 23	30	3
E	El Salvador	13 – 16	10	2
E	Equatorial Guinea	12 – 14	10	2
E	Eritrea	12 – 14	10	2
E	Estonia	11 – 15	20	3
E	Ethiopia	16 – 18	30	3
E	Falkland Islands	18 – 25	10	2
E	Faroe Islands	13 – 15	20	2
E	Fiji	10 – 14	30	2
E	French Guiana	13 – 16	10	2
E	French Polynesia	11 – 14	10	2
E	Gabon	12 – 14	10	2
E	Gambia	12 – 14	10	2
E	Georgia	12 – 14	10	2
E	Ghana	11 – 16	10	2
E	Gibraltar	12 – 14	20	3
E	Greenland	13 – 15	30	2
E	Grenada	12 – 17	10	2
E	Guadeloupe	14 – 17	10	2
E	Guam	12 – 14	10	2
E	Guatemala	13 – 16	10	2
E	Guinea	12 – 14	10	2
E	Guinea-Bissau	12 – 14	10	2
E	Guyana	13 – 16	10	2
E	Haiti	13 – 16	10	2
E	Honduras	13 – 16	10	2
E	Iran (the Islamic Republic of)	12 – 22	10	2
E	Israel	9 – 17	20	3
E	Jamaica	13 – 16	10	2
E	Jordan	10 – 14	30	3
E	Kazakhstan	12 – 15	10	2
E	Kenya	11 – 18	30	2
E	Kiribati	12 – 14	10	2
E	Kuwait	11 – 20	10	2
E	Kyrgyzstan	12 – 14	10	2
E	Latvia	12 – 16	10	2
E	Lebanon	12 – 19	10	2
E	Lesotho	12 – 14	10	2
E	Liberia	12 – 14	10	2
E	Libya	12 – 14	10	2
E	Liechtenstein	12 – 14	30	3
E	Lithuania	10 – 18	10	2
E	Macedonia	13 – 14	10	2
E	Madagascar	12 – 14	10	2
E	Malawi	12 – 18	10	2
E	Mali	12 – 15	10	2
E	Malta	11 – 15	10	2
E	Mariana Islands	18 – 25	10	2
E	Marshall Islands	13 – 14	10	2
E	Martinique	13 – 15	10	2
E	Mauritania	12 – 14	10	2
E	Mauritius	8 – 15	20	2
E	Mayotte	18 – 25	30	2
E	Micronesia	12 – 14	10	2
E	Moldova	12 – 14	10	2
E	Monaco	–	–	–
E	Montenegro	13 – 15	10	2
E	Montserrat	13 – 15	10	2
E	Morocco	10 – 17	10	2
E	Mozambique	12 – 14	10	2
E	Namibia	11 – 15	10	2
E	Nauru	12 – 14	10	2
E	New Caledonia	11 – 16	10	2
E	Nicaragua	13 – 15	10	2
E	Niger	12 – 14	30	3
E	Nigeria	9 – 14	10	2
E	Niue	12 – 14	10	2
E	Norfolk Island	–	–	–
E	Oman	10 – 14	20	3
E	Palau	–	–	–
E	Panama	13 – 16	10	3
E	Papua New Guinea	11 – 17	10	2
E	Paraguay	13 – 16	10	2
E	Pitcairn Islands	18 – 25	10	2
E	Peru	11 – 18	10	2
E	Puerto Rico	13 – 16	10	2
E	Qatar	12 – 17	30	3
E	Reunion	12 – 14	10	2
E	Russian Federation	16 – 23	10	2
E	Rwanda	12 – 14	10	2
E	Saint Helena	18 – 25	10	2
E	Saint Eustatius	–	–	–
E	Saint Kitts and Nevis	13 – 16	10	2
E	Saint Lucia	13 – 16	10	2
E	Saint Pierre and Miquelon	18 – 25	10	2
E	Saint Vincent and Grenadines	13 – 16	10	2
E	Samoa	12 – 14	10	2
E	Sao Tome and Principe	12 – 14	10	2
E	Saudi Arabia	10 – 14	30	2
E	Senegal	11 – 14	10	2
E	Serbia (Rep)	11 – 18	10	2
E	Seychelles	12 – 20	10	2
E	Sierra Leone	12 – 14	20	2
E	Sint Maarten	13 – 16	10	2
E	Slovakia	10 – 15	10	2
E	Solomon Islands	12 – 15	10	2
E	Somalia	–	–	–
E	South Africa	12 – 22	30	3
E	Sudan	10 – 14	20	3
E	Suriname	13 – 15	10	2
E	Swaziland	12 – 14	10	2
E	Syrian Arab Republic	–	–	–
E	Tajikistan	12 – 14	10	2
E	Tanzania (United Rep)	12 – 14	20	2
E	Togo	12 – 14	20	3
E	Tokelau	18 – 25	10	2
E	Tonga	12 – 14	10	2
E	Tortola (British Virgin Islands)	13 – 16	10	2
E	Trinidad and Tobago	11 – 19	10	2
E	Tristan da Cunha	18 – 25	10	2
E	Tunisia	12 – 14	10	2
E	Turkey	13 – 22	10	2
E	Turkmenistan	12 – 14	10	2
E	Turks and Caicos Islands	13 – 15	10	2
E	Tuvalu	12 – 14	10	2
E	UAE (United Arab Emirates)	7 – 11	30	3
E	Uganda	11 – 15	10	2
E	Uruguay	13 – 16	10	2
E	Uzbekistan	12 – 14	10	2
E	Vanuatu	12 – 14	10	2
E	Vatican	18 – 25	10	2
E	Venezuela	13 – 16	10	2
E	Virgin Islands (USA)	13 – 16	10	2
E	Yemen	11 – 16	30	3
E	Zambia	12 – 14	30	3
E	Zimbabwe	12 – 16	10	2

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